Refund Policy

Returns

Our return policy lasts for 60 days. If 60 days have gone by since you've received your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a full refund, your item must be unused and unopened, it is required to be in the same condition that you received it. It must also be in the original unopened packaging.

If your item has been open or used, the purchase is no longer eligible for a full refund. Although you may be eligible for an exchange or partial refund to be determined at the discretion of Veteran Merchandise. In the event, an exchange is requested and the item is no longer available or out of stock, you will be issued a gift card of equal value.

Any item not in its original condition is damaged or missing parts for reasons not due to our error is not eligible for a refund. Any item that is returned more than 60 days after delivery will not be considered for refunds and outside of the warranty period.

All returns must be approved and issued a Return Authorization Number. Your RMA# must be included with the returned items. Failure to follow proper return procedures will result in an automatic return denial

Several types of goods are exempt from ever being returned no matter the situation. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Extended Warranties
Downloadable software products
Consumable health and personal care items

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

V.M. 6 Elite Activity Tracker 

If you are trying to return your tracker, please note that a 25% restocking fee will be assessed. As our trackers are in high demand, and also limited availability, we strive to make sure our customers are satisfied with their purchase. A restocking fee is accessed as each tracker must be picked, pulled, shipped, and then also assessed for damage when returned. In addition, we send each returned tracker back to the manufacturer to be assessed. The general process for returned trackers led to the curation of the restocking fee.

 

Refunds

Once your return is received unopened and unused and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@veteranmerchandise.com.

Clearance Items 

Unfortunately, clearance items are not eligible for a refund at this time. 

 

Exchanges

We only replace items if they are found to be defective or damaged. If you need to exchange it for the same item, send us an email at support@veteranmerchandise.com and one of our talented customer service agents will assist you.

Shipping

To return your product, you should email us at support@veteranmerchandise.com and one of our talented customer service agents will assist you.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned item.