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Reba B.
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They have contacted me and helped me get all of my problems straightened out. Good response from them. I am now a happy camper.

Daniel M.
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I received mine yesterday so I’m still learning the app, I’m very impressed with the quality and performance of this! Especially the blood pressure feature!!!

Shirla R.
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I received mine yesterday! I love it. You will not be disappointed. I put my Fitbit in the drawer. The band was comfortable to less bulky. Thank you!!

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Refund Policy

Refund Policy


Refund Policy

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Returns
Our policy lasts for 60 days. If 60 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a full refund, your item must be unused and unopened, it is required to be in the same condition that you received it. It must also be in the original unopened packaging.

If your item has been open or used, the purchase is no longer eligible for a full refund. Although you may be eligible for an exchange or partial refund to be determined at the discretion of Veteran Merchandise. In the event, an exchange is requested and the item is no longer available or out of stock, you will be issued a gift card of equal value.

All returns must be approved and issued a Return Authorization Number. Your RMA# must be included with the returned items. Failure to follow proper return procedures will result in an automatic return denial

Several types of goods are exempt from ever being returned no matter the situation. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Extended Warranties
Downloadable software products
Consumable health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened

Any item not in its original condition is damaged or missing parts for reasons not due to our error is not eligible for a refund.

Any item that is returned more than 60 days after delivery will not be considered for refunds and outside of the warranty period.

Refunds (if applicable)
Once your return is received unopen and unused and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@veteranmerchandise.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale or clearance items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are found to be defective or damaged. If you need to exchange it for the same item, send us an email at support@veteranmerchandise.com and one of our talented customer service agents will assist you.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should email us at Support@veteranmerchandise.com and one of our talented customer service agents will assist you.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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