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Reba B.
Verified Purchase

They have contacted me and helped me get all of my problems straightened out. Good response from them. I am now a happy camper.

Daniel M.
Verified Purchase

I received mine yesterday so I’m still learning the app, I’m very impressed with the quality and performance of this! Especially the blood pressure feature!!!

Shirla R.
Verified Purchase

I received mine yesterday! I love it. You will not be disappointed. I put my Fitbit in the drawer. The band was comfortable to less bulky. Thank you!!

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F.A.Q.*

FAQ's & Helpful Information

SHIPPING

Were you looking for Manuals/Installation Guides?

Shipping Method:

Q: How do you ship & what is the price?
A- Shipping costs vary depending on your exact location and shipping option.

Q: Why didn't my shipment come in one package?
A- We ship your orders from various international and domestic warehouses (USA, Canada, Malaysia, and Singapore). Our stock is spread out over multiple fulfillment centers in order for them to get to you faster. This means orders containing multiple items may be shipped individually. You may receive one item before the next. So don't panic if you don't receive all of your items at once...they are on the way. Therefore, the partial shipment could be applied to the customer's order.

Q: How do you ship?
A- We ship orders overseas by mail service. After we have finished processing your order, we will send it to the shipping and it will be completely handled by them. After arriving in your country, it will be handled by your local postal service. So, please kindly contact your local post when it arrives in your country.

Shipping Time:

Q: How long will my order take to be delivered?
A- The shipping time will depend on your exact location, However, on average delivers only take about 10-15 business days for shipping to the US and about  15-20 business days for international shipping.

Q: How can I track my order?
A- We will send you the tracking number for your orders to the email that was used at the time of purchase. This email will provide you with all of the information needed to track your package. Please note that the tracking information will be displayed 2-5 days after you have received the email.

Q: When will my tracking information appear?
A- You should see tracking events within 48-72 hours after you have received the tracking number/ID. The reason for this time lag is that in most cases the first tracking event only shows up once the shipment was handed over to the US, i.e. once the shipment has left the fulfillment center of your online shop.

Q: Why can't I track my order on the "Track My Order" section of the website?
A- Please note that the tracking information will be displayed after 2-5 days after your order has shipped. If you are attempting to track your order and are within this time frame, please wait and try to track it at a later time.

Q: Why is my shipment status unchanged?
A- Your shipment may be delayed. Delivery time delays can be due to e.g. weather incidents, customs or backlogs. Please note that tracking information can be displayed after your order started being shipped.

PAYMENT

Payment Method:

Q: How can I pay for an order?
A- We offer secured shopping and accept payment via Paypal, Stripe, Visa Credit/Debit, Mastercard, American Express, and Discover. So you can choose the most suitable one for you. All products are listed in the US Dollar, our system will automatically exchange your currency to make it easy for you when placing your order.

Q: Which currency are you using on the website?
A- Our products are listed in the US Dollar, but our system will automatically convert it for you, no need to worry!

ORDER

How to place an order:

Q: How do I order?
A- First of all, visit our store at https://veteranmechandise.com, choose products that you love from our large high-quality inventory, then click on "Add to Cart" and "Check Out". Fill out all of your payment and shipping information. That's it! Very easy.

 

STANDARD WARRANTY 

Unless otherwise noted or a 1 Year Extended Warranty applicable all purchases come with a standard 60-Day warranty:

What is covered: The warranty will cover any manufacture defect or critical software malfunction and batteries for up to 60 days from the time of product delivery.

The warranty applies to the original purchaser only and is non-transferable. The 60-day warranty is valid only in the United States, the District of Columbia and Puerto Rico.

For how long: Unless otherwise noted in the product details, our standard warranty covers a period up to 60 days after the date of delivery. 

What we will do: Replace the product or if a replacement is no longer available, refund the purchase price.

1 Year Extended Warranty

Should you purchase the 1 Year Extended Warranty please note such purchase is non-refundable and can be applied to all non-customized and graphics printed physical goods, and only physical goods purchased from Veteran Merchandise.

What does this limited warranty cover? This Limited 1 Year Warranty covers any defects in material or workmanship under normal use during the Warranty Period.

During the Warranty Period, Veteran Merchandise will repair or replace, at no charge, products or parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance.

What will we do to correct the problems? Veteran Merchandise will either repair the Product at no charge,  either using new and or refurbished replacement parts to be determined at our discretion. If the Product cannot be repaired then a replacement Product, at no charge will be issued.

How long does the coverage last? The Warranty Period for Physical Goods purchased from Veteran Merchandise is 365 days from the date of purchase.

A replacement Physical Good or part assumes the remaining warranty of the original Physical Good or 365 days from the date of replacement or repair, whichever is longer.

What does this 1 Year Extended Warranty not cover? This 1 Year Extended Warranty does not cover any problem that is caused by:

  • Conditions, malfunctions or damage not resulting from defects in material or workmanship

 

Refunds And Exchanges

Q: What’s your exchange/return policy?
A: We hope you love what you’ve ordered, but if there’s an issue or you’re not 100% satisfied, you can return your item(s) by mail please contact us at Support@VeteranMerchandise.com Attention: "Returns Team". 

Exchanges/returns must be initiated within 60 days of the purchase date listed in the confirmation email sent at the time of purchase. Veteran Merchandise products sell quickly, so contact us as soon as possible to make exchanges. All clearance items purchased on VeteranMerchandise.com are final sales and cannot be exchanged or returned.

Please save the original order confirmation email you received at the time of purchase. It’s your receipt in case you need to exchange/return your item(s)! Allow 2-4 weeks for processing exchanges/returns. You will be responsible for any and all costs related to the return of the item(s). We recommend using a method that can be insured and tracked. Veteran Merchandise will not be responsible for lost or damaged packages.


Q: How do I exchange something?
A: If you would like to exchange your item(s) with Veteran Merchandise, we try to make it as easy as possible to exchange with us. Here’s what you need to know: contact Support@VeteranMerchandise.com Attention: "Replacement Team".

Return your item(s) per instructions provided by one of our helpful Customer Service Agents

Pack your return securely, in the original package if possible, and all original product contents (chargers, Instructions, hardware Etc…).
You’re responsible for any cost associated as well as selecting your preferred shipping carrier and method. We recommend using one that can be insured and tracked. Veteran Merchandise is not responsible for lost or damaged return packages.

You will not be reimbursed for your original or return postage.
You will not receive a refund for your return until we receive your returned item.
You will not be charged a shipping fee for your exchange unless you request upgraded shipping.

Q: How do I return something?
A: Here’s what you need to know:
contact Support@VeteranMerchandise.com Attention: "Returns".

Pack your return securely, in the original package if possible, and all original product contents (chargers, Instructions, hardware Etc…). Please save the original order confirmation email you received at the time of purchase. It’s your receipt in case you need to exchange/return your item(s)!

You’re responsible for any cost associated as well as selecting your preferred shipping carrier and method. We recommend using one that can be insured and tracked. Veteran Merchandise is not responsible for lost or damaged return packages.

You will not be reimbursed for your original or return postage.
You will not receive a refund for your return until we receive and process your returned item(s). Allow 2-4 weeks for processing and 5 to 7 business days to receive your credit.
Still have questions? Email us at Support@VeteranMerchandise.com.


Q: If I return merchandise, how long will it take to receive my credit?
A: We'll process your credit as soon as we receive and process your returned merchandise. Typically, the purchase amount will be restored to your credit card in 5 to 7 business days, depending on your financial institution’s policy regarding credits.

If you paid for your purchase with a Veteran Merchandise gift card, a new gift card will be issued to you in the amount of the merchandise returned. You will not be reimbursed for your original or return postage.

 

Donations

*Q: Do you donate to Veterans?

Yes, we always strive to give back whenever we can. So not only to give 10% of sales to the Wounded Warriors Project. If you use coupon code "HELPWWP" not only will you get 10% off your order but we will donate an additional 10% to the WWP. There is no limit to this coupon please feel free to use it as often as you like. *Coupons Can Not Be Combined

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