How do you ship and what is the price?
Shipping is FREE with any order over $29.95 and one flat fee of $4.95 for standard/ground shipping in the USA for anything under $29.95 (order total). For international shipping rates, proceed to checkout to see the prices prior to placing your order.
Why is my order split into different packages?
Orders are shipped from our various warehouse locations both domestically and internationally. We ship items based on availability to guarantee a quicker delivery time. If you’ve noticed your shipment has been split, keep an eye out for the remainder of your order which shouldn’t be too far behind.
What carrier is used to ship out my package?
Domestic orders are shipped via USPS. International orders are shipped via China Air, USPS, or DHL to name a few.
Do you ship internationally?
Yes, we do. Visit our International Shipping page to see which countries we ship to.
How is international shipping handled?
Once your order is processed, it is shipped out to your local postal service. We are not responsible for customs and duties, so please contact your local office prior to placing your order.
When will my order be shipped out?
Orders are shipped out the next business day with exception to weekends and holidays.
When will I receive my order?
Most domestic orders usually arrive within 5-7 business days. In most cases, orders arrive sooner. For international orders, expect a 15-20 business day arrival.
How can I track my order?
You will receive both a shipment confirmation email as well as an SMS confirmation when tracking details are added to your order. Please allow up to 72 hours for your tracking information to update. You may track your order here.
My tracking information isn’t working?
Please allow up to 72 hours after your order shipment confirmation for tracking to update. If you still aren’t able to track your order after this, please send an email to email@example.com and we will gladly assist you.
Why has my shipment status not updated?
This generally happens when your shipment has been delayed. This can be caused by weather, customs, backlogs, or holidays. Please allow 72 hours for your tracking information to update.
What do I do if I entered the wrong shipping information?
Please contact us at firstname.lastname@example.org immediately after you realize your shipping information is correct and we will update it prior to it shipping out. If your order has already been shipped out, you will be responsible for shipping the order out to the correct address.